SUMMARY :

ESSENTIAL FUNCTIONS :

Major areas of responsibility include, but are not limited to :

• Interview, hire, train, coach, and counsel all Citrus Club teammates.
• Assist with managing payroll for Citrus Club teammates.
• Organize, build, and maintain a professional work environment.
• Develop and maintain standard operating procedures for Citrus Club.
• Address guest feedback and concerns promptly to ensure a high level of guest satisfaction.
• Manage and coordinate the timely and accurate delivery of food and beverages to guest rooms.
• Ensure orders are prepared and presented to the highest quality standards.
• Oversee order accuracy and ensure all special requests are fulfilled.
• Develop and implement strategies to increase Citrus Club revenue, such as promotions and upselling.
• Monitor and prepare reports for Citrus Club sales and revenue performance, and adjust strategies as needed.
• Control costs to maximize departmental profitability.
• Maintain proper inventory levels of Citrus Club supplies, including food, beverages, and service equipment.
• Provide recommendations for improvements and future planning.
• Assist the Food & Beverage management team in other F&B outlets as needed.
• Assist with special projects as assigned.
• Participate in service culture by circulating on the floor, continually checking in with guests and service staff to ensure satisfaction.
• Conduct pre-shift departmental meetings and communicate pertinent information to teammates.
• Ensure the department abides by all safety and sanitation policies.
• Represent the Food & Beverage Managers in their absence.

QUALIFICATIONS :

• High school diploma / GED required; Bachelor's degree preferred.
• Previous POS experience.
• Previous experience in an upscale or luxury hotel operation, including restaurants, and bars preferred.
• Excellent customer service and problem-solving abilities.
• Knowledge of food and alcoholic beverages required.
• Ability to work flexible hours, including weekends, nights, and holidays.

BENEFITS OF JOINING THE DEWBERRY TEAM :

• Competitive Pay
• Advancement & Growth Opportunities
• Flexible Paid Time Off
• 401K with Company Match
• Education Reimbursement
• Free Downtown Parking
• Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates

Last updated : 2024-04-27